At Desi-ish, every piece is selected to add a little fun, colour and personality to your everyday style. Some of our resin and wooden pieces may have small variations in colour, pattern, marbling or finish. These are part of the character of the product and are not considered defects.
Exchange & Store Credit Policy
We do not offer cash refunds for change-of-mind purchases. Eligible requests may be approved for an exchange or store credit, subject to the conditions below.
Important: An unboxing video is mandatory for every return, exchange, damage, incorrect-item or missing-item request. Requests without an unboxing video may not be eligible for return, exchange, replacement or store credit.
Change of Mind / Want a Different Design
- Please contact us within 3 days of delivery through our website Contact Us page or Instagram @wear.itdesiish, along with your order number and reason for exchange.
- An unboxing video is mandatory for all return and exchange requests. The video should clearly show the unopened package, shipping label and the complete unboxing.
- Once approved, the item must be shipped back to us within 7 days.
- The product must be unused, unworn, undamaged and returned with its original packaging.
- Return courier charges are to be borne by the customer. Original shipping charges are non-refundable.
- After the returned item is received and inspected, an exchange or store credit will be issued where applicable.
Damaged, Incorrect or Missing Items
If you receive a damaged product, the wrong item, or an item is missing from your order, please contact us within 24 hours of delivery.
- An unboxing video is mandatory for all such claims.
- The video should clearly show the unopened package, shipping label and the complete unboxing.
- Please also share your order number and clear photos of the product.
Once the issue is verified, we will arrange an appropriate resolution such as a replacement or store credit. If a replacement is not available, a refund of the eligible product value may be considered.
Items Not Eligible for Return or Exchange
- Sale, clearance or promotional items, unless received damaged or incorrect.
- Pre-order, customised, made-to-order or specially sourced products.
- Used, worn, altered or damaged products.
- Earrings for change-of-mind requests, for hygiene reasons.
- Minor variations in colour, pattern, texture or finish caused by screen settings, handcrafted details or natural material variations.
Cancellation Policy
Please contact us as soon as possible if you wish to cancel an order. Cancellation is not guaranteed once an order has been confirmed, packed or processed. Orders that have already been dispatched cannot be cancelled. Pre-order, customised and specially sourced items cannot be cancelled once confirmed.
Shipping & Return Charges
Shipping charges paid at checkout are non-refundable. For approved change-of-mind exchanges, the customer is responsible for return shipping. If Desi-ish has sent an incorrect item or a verified damaged item, we will guide you on the return or replacement process.
Same-Day Delivery in Hyderabad
Need your order the same day in Hyderabad? Please DM us on Instagram at @wear.itdesiish before placing your order to check product and delivery availability.
Important Notes
- Items sent back without prior approval may not be accepted.
- Store credit can be used only on the Desi-ish website and its validity will be mentioned when the credit is issued.
- Discount codes may not be applicable to exchange orders or store-credit purchases unless specifically stated.
- We are not responsible for delivery delays caused by courier disruptions, natural events or circumstances beyond our control.
Need Help?
Reach out to us through the website Contact Us page or DM us on Instagram at @wear.itdesiish. Please allow up to 1–2 business days for a response.